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Novaz AuthenticatorGET

Norton 2FA: how to set up an authenticator app for your Norton account

By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5

On this page
  1. Turn on 2FA with an authenticator app
  2. Add a backup method
  3. Your backup codes
  4. When Norton asks for a code
  5. If Norton rejects your code
  6. Changing phones
  7. If you lose your authenticator
  8. Turning 2FA off
  9. Official Norton help

Your Norton account is the one you sign in to at my.norton.com to manage a Norton 360 subscription or find a product key (Norton). Norton Password Manager uses the same sign-in, so two-factor authentication (2FA) on the account also guards your vault (Norton). 2FA is optional, with three methods: an authenticator app, a security key, or a phone number for text or voice codes (Norton). This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

One thing catches people out: the entry gets a coded name. Norton says it appears as NortonLifeLock with an account name like SOTP-S3pCVmV, and the sign-in screen shows the same name so you can match them (Norton, Norton).

How we checked this guide: the Norton steps come from Norton's own support articles and its two-factor page on login.norton.com, linked below, which we read on October 20, 2026. We haven't tested them on a Norton account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Turn on 2FA with an authenticator app

Norton's setup article gives these steps (Norton):

  1. Sign in at my.norton.com. In the top-right corner, hover over your profile icon and click Account Settings.
  2. In the Two-Factor Authentication section, click Set Up. If you see Verify your email instead, Norton hasn't confirmed your address yet: click it, then Confirm Now in the email it sends.
  3. Under Select a Primary method for receiving security codes, choose Mobile authenticator app and click Next.
  4. Norton shows a QR code. In Novaz, tap +, then Scan QR code. If the page is on the same iPhone, take a screenshot and use Choose a photo instead. See scanning a QR code on the same iPhone.
  5. Type the 6-digit code from Novaz and click Next.
  6. Norton shows 10 single-use backup codes. Click Download or Print, and keep them away from your phone.

Norton's help doesn't mention a text key you could type instead, so plan to scan. Its codes last 30 seconds, as Novaz expects (Norton).

Add a backup method

Norton counts a backup method as part of a complete setup. Next to Backup Methods, click Add a new method and pick something other than your primary method, such as Mobile phone number or Security key (Norton). Adding the same app entry twice gets the error "We were unable to register your Software Token" (Norton). Either way, a second Novaz entry wouldn't help: both would sit on the same iPhone, so losing that phone loses both.

Your backup codes

Norton suggests the codes for a new phone without the app, or texts that don't arrive. To see them later, click Show codes in the Two-Factor Authentication section. Used codes are struck through. Get New Codes makes a fresh set and cancels the old one (Norton). If the phone is gone and you have no up-to-date Novaz backup, these codes and your backup method are your way back in. See 2FA backup codes.

When Norton asks for a code

After you sign in with your password, Norton asks for the code, then you click Verify (Norton). That article also offers a one-time passcode by email or text, and Google, Apple or Microsoft sign-in, but doesn't say whether those ask for the 2FA code. You can turn the code off on a particular device; Norton still asks on any other device (Norton).

If Norton rejects your code

Norton's troubleshooting article gives three causes (Norton):

  • The code expired. Wait for a new one and type it right away.
  • Wrong entry. Compare the SOTP- name on the sign-in screen with the one in your app.
  • The phone's clock is off. Open Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when the clock is 15 seconds or more off.

Too many wrong codes lock you out for 24 hours. After that, try again, clearing your browser's cache and cookies if it still fails (Norton). For text and voice codes, Norton says the lock usually lifts after an hour (Norton). More causes are in Authenticator code not working?

Changing phones

Norton's help has no steps for moving the authenticator. With a Novaz iCloud backup or backup file, you can restore your accounts on the new iPhone and the codes keep working. Without one, while you can still sign in, turn 2FA off with the option to clear its settings (below), then set it up again with Novaz on the new iPhone. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

Norton's advice (Norton):

  1. On the code screen, choose another method you set up: a backup phone number, another authenticator app, or a backup code.
  2. Use a device where you're still signed in to Norton.
  3. If neither works, contact Norton Support.

Norton doesn't say what proof Support asks for or how long it takes. More in Lost the phone with your authenticator app?

Turning 2FA off

In Account Settings, click Turn Off in the Two-Factor Authentication section. To remove your methods too, first select Also clear all my Two-Factor Authentication settings (Norton). Norton emails you from no-reply@mylogin.norton.com when 2FA settings change. If you didn't make the change, reset your password and contact Member Services & Support (Norton).

Official Norton help

More guides: Security, identity and VPN