Contact
For anything about Authenticator App - Novaz or this website, email support@novaz.app. A person reads every message, usually within one or two business days.
Email: support@novaz.app
Never send setup keys, QR codes, backup codes or one-time codes. Anyone who has them can get into your accounts. We'll never ask for them, and we can't recover them for you.
Help with the app
Tell us what you were trying to do and what happened instead. These details help us answer faster:
- the app version (in Settings, at the bottom) and your iOS version;
- the service the code is for, such as Google or Microsoft;
- the exact error message, if there is one.
If a code isn't accepted, first read Why your 2FA code isn't working. A clock that's off is the most common cause.
A mistake in a guide
Services change their settings often. If a guide no longer matches what you see, send us its address and describe what's different. We check the service's official pages and fix the guide. How we write guides explains how guides are checked and corrected.
Privacy questions
Questions about your information, or a request to delete emails you've sent us, go to the same address. The Privacy Policy explains what the app and this website handle.
Security reports
If you think you've found a vulnerability in the app or this website, email us with "Security" in the subject line. Please give us time to fix it before you publish details. Our security.txt lists the same contact.
Purchases and refunds
The PRO subscription is sold by Apple, so refunds are handled by Apple. You can ask for one at reportaproblem.apple.com. You can cancel a subscription in your Apple account settings.