Pusher 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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Your Pusher account is the login for the Pusher Dashboard, where you manage Channels apps, Beams instances, API keys and billing. Two-factor authentication (2FA) is optional there, though Pusher recommends turning it on. The one method Pusher documents is an authenticator app. There's a catch before you start: the setting only exists for accounts that sign in with an email address and password. If you use Sign in with GitHub or Sign in with Google, Pusher's 2FA isn't available to you, and your protection comes from the 2FA on that GitHub or Google account instead (Pusher).
This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.
How we checked this guide: the Pusher steps come from Pusher's own support portal, linked below, which we read on October 21, 2026. Pusher has been part of MessageBird since 2020, and support.pusher.com now forwards to a MessageBird-hosted help site; we read its articles as plain web pages. We haven't tested them on a Pusher account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Turn on 2FA with an authenticator app
Pusher's help article describes these steps (Pusher):
- Sign in to the Pusher Dashboard with your email and password.
- Open the Account menu and choose Account (Pusher). The direct address is dashboard.pusher.com/accounts/edit.
- Scroll down to Two-factor authentication and click Enable.
- Pusher shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If the dashboard is open on the same iPhone, take a screenshot and use Choose a photo instead. See scanning a QR code on the same iPhone.
- Type the current code from Novaz, along with your Pusher password, and click Enable. If both are right, 2FA is on.
- Pusher then shows your backup codes. Save them before you leave the page.
Pusher's article doesn't mention a text key you can type instead of scanning, and it doesn't say how many digits its codes have or how often they change. Plan on scanning the QR code: it carries the code settings to your app, so there's nothing to get wrong.
Your backup codes
The backup codes are how you get back in if you lose your authenticator app. Pusher is blunt about the stakes: lose both the app and the codes, and "access to your account cannot be guaranteed" (Pusher).
That matters more if you have no Novaz backup, because the keys then exist only on your iPhone. Keep the codes in a password manager or on paper, away from your phone. The help article doesn't say how many codes you get, whether each works once, or whether you can make new ones. More in 2FA backup codes.
If Pusher rejects your code
Pusher's help doesn't cover rejected codes. During setup, remember that the Enable step checks your password too, so a typo there can look like a bad code. Otherwise, check your iPhone's clock: Settings > General > Date & Time > Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?
Changing phones or turning 2FA off
Pusher's support portal doesn't describe either one, so we can't tell you where those options are. Deal with it while the old iPhone still works and can still give you codes, and keep your backup codes at hand in case the switch goes wrong. With a Novaz iCloud backup or backup file, you can restore your accounts on the new iPhone; without one, the new phone needs a fresh setup. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
Sign in with one of your backup codes. Without them, the only route Pusher's help offers is its support team, through the Pusher support request form linked from every article. Pusher doesn't say what proof of ownership it asks for or how long a reset takes, and its wording above suggests a reset isn't certain. See Lost the phone with your authenticator app?
Don't count on a password reset either. Pusher's reset article only covers changing the password through a link sent to your email, and says nothing about 2FA (Pusher).
