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Novaz AuthenticatorGET

Pirate Ship 2FA: how to set up an authenticator app

By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5

On this page
  1. Where the setting lives
  2. Turn on 2FA with an authenticator app
  3. When Pirate Ship asks for a code
  4. Shared accounts
  5. If Pirate Ship rejects your code
  6. No backup codes in the help
  7. If you lose your authenticator
  8. Official Pirate Ship help

Pirate Ship is the account you use to buy shipping labels, and you can invite as many users to it as you like (Pirate Ship). Its two-factor authentication (2FA) starts with email: after your password, Pirate Ship sends a 6-digit code to your login address. Its own help suggests an authenticator app instead, so you never wait on an email. It calls the app option "what we recommend" (Pirate Ship).

This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

How we checked this guide: the Pirate Ship steps come from Pirate Ship's own support center, including the screenshots in its articles, which we read on October 21, 2026. We haven't tested them on a Pirate Ship account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Where the setting lives

Pirate Ship's 2FA article says it requires a security code at login. A screenshot in the same article, and its Google sign-in article, show the setting as a switch instead (Pirate Ship, Pirate Ship). In that screenshot, a Two-Factor Authentication section in your account settings has:

  • a toggle called Every Login Requires Verification, and
  • a Verification method box with two checkboxes, Email and Authentication App.

A note in the same section says Pirate Ship may still check that it's you when you sign in from a new device or something looks unusual, even with the setting off.

Turn on 2FA with an authenticator app

Pirate Ship's steps are short (Pirate Ship):

  1. Sign in to Pirate Ship and go to Settings > Account Settings.
  2. In the Two-Factor Authentication section, check Authentication App.
  3. A pop-up shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at the screen.
  4. If you're setting this up on the same iPhone, take a screenshot of the QR code, then tap + and Choose a photo. See scanning a QR code on the same iPhone.

That's where Pirate Ship's article ends. It doesn't mention a text key you could type instead of scanning, or whether the pop-up asks for a code to confirm. If you do see a key, tap +, then Enter key manually in Novaz and paste it as the Setup key (what a setup key is). If the pop-up asks for a code, type the current one from Novaz.

The help page also doesn't say whether the email code stays on after you add the app. In its screenshot, both Email and Authentication App are checked.

When Pirate Ship asks for a code

  • At login. With verification on, Pirate Ship asks for a code each time you sign in. Checking Stay signed in on the code screen cuts down how often that happens (Pirate Ship).
  • After Google sign-in. If you sign in with Google and have Every Login Requires Verification on, you still go through 2FA once Google lets you through (Pirate Ship).
  • New devices. Accounts without 2FA get an email asking them to confirm a login from a new device. With 2FA on, that step is skipped, but you still get an email telling you about the new device (Pirate Ship).

Shared accounts

If several people sign in with one company email, they all depend on one inbox for codes. Pirate Ship suggests giving each person their own login through Settings > Manage Users > Invite New User (Pirate Ship). Every added user gets the same full access as the owner, including adding users and removing payment methods (Pirate Ship). Pirate Ship's help doesn't say whether each user sets up their own authenticator app.

If Pirate Ship rejects your code

Pirate Ship's help covers late or missing email codes, not app codes. For an app code, check your iPhone's clock first: Settings > General > Date & Time > Set Automatically. Novaz shows a warning when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?

No backup codes in the help

Pirate Ship's support center doesn't mention backup or recovery codes, and it doesn't explain how to move the authenticator to a new phone. If you use Novaz's iCloud backup or keep a backup file, you can restore your accounts on the new iPhone. Without one, keep the old iPhone until you've signed in to Pirate Ship and added it to the new one. Pirate Ship doesn't say whether unchecking and checking Authentication App again shows a fresh QR code, so if you can't get one, ask Support before you wipe the old phone. See How to transfer your authenticator app to a new iPhone.

Keep your email inbox working too. Pirate Ship sends its login codes there, and a full inbox can stop them from arriving (Pirate Ship).

If you lose your authenticator

Pirate Ship doesn't publish a recovery process for a lost authenticator app. The route its help gives for login trouble is its Support Crew: live chat from the button in the support center, or email to support@pirateship.com for anything that isn't urgent (Pirate Ship).

To confirm who owns an account, Pirate Ship may ask you to verify your identity through Jumio, a photo of a government-issued ID plus a selfie. It says support may be limited if you don't (Pirate Ship). That article isn't specific to 2FA, and Pirate Ship doesn't say how long a reset takes. More in Lost the phone with your authenticator app?

Official Pirate Ship help

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