TicketSource 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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TicketSource is a box office platform for event organizers: you build event pages, sell tickets, and run reports and scanning from a dashboard. People who only buy tickets don't need an account, so this guide is for organizers and their staff. TicketSource sets up two-factor authentication (2FA) per user, not once for the whole organization, so each person who signs in to your box office turns it on for their own login (TicketSource). The only second step its help center describes is an authenticator app. In the steps below we use Authenticator App - Novaz on iPhone, but any authenticator app works the same way.
How we checked this guide: the TicketSource steps come from TicketSource's own help center, including a screenshot in its Security article, which we read on October 21, 2026. We haven't tested them on a TicketSource account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Is it required?
The help center doesn't say 2FA is required, or that an Administrator can make it required for other users. TicketSource does push for it: its Security article calls 2FA "one of the simplest and most effective ways to prevent unauthorised access" and asks organizers to switch it on (TicketSource). It matters most on Administrator logins. TicketSource notes that Administrators have full access to the account, including the bank details that payouts go to (TicketSource).
Turn on 2FA with an authenticator app
The setting lives in the menu under your name, not under Account > Account Settings. TicketSource's help describes it like this (TicketSource, TicketSource):
- Sign in to your TicketSource dashboard.
- In the top right corner, hover over (or click) your user name. A menu opens with your organization, Change Password and Log Out.
- Choose Configure Two-Factor Authentication.
- Follow the steps on screen. TicketSource's help stops at this point, so it doesn't show the setup page itself.
- If the page shows a QR code, open Novaz, tap +, then Scan QR code, and point the camera at it. If you're setting up on the same iPhone, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
- If the page gives you a text key instead, tap +, then Enter key manually in Novaz. Type "TicketSource" as the Service, your login email as the Account, and the key as the Setup key. See What is a 2FA setup key?
- Type the 6-digit code from Novaz where TicketSource asks for it, to finish.
TicketSource's help doesn't say whether the setup page offers a text key, or how often its codes change. If it shows both a QR code and a key, scan the QR code: that also tells Novaz the code settings.
The help center doesn't describe this setting in the TicketSource scanning app, so set it up from the dashboard in a web browser.
Signing in afterwards
Once 2FA is set up, TicketSource asks for the 6-digit code from your authenticator app every time you log in (TicketSource). The help center doesn't mention a "remember this device" option.
No backup codes in the help center
TicketSource's help pages don't mention backup or recovery codes, a second authenticator, or a text message fallback. That makes the phone with your authenticator app the only documented way to get a code. Novaz's keys stay on that iPhone unless you turn on iCloud backup or export a backup file, so plan for losing that phone before it happens. If TicketSource shows any recovery codes during setup, save them somewhere other than your phone. See 2FA backup codes.
If TicketSource rejects your code
The help center has no advice on rejected codes. Most often the iPhone's clock has drifted. Go to Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when your clock is 15 seconds or more off. Also check that you're reading the TicketSource entry, if you have several accounts in Novaz. More causes are in Authenticator code not working?
Changing phones
TicketSource doesn't document a way to move 2FA to a new phone or to turn it off. The help center only names Configure Two-Factor Authentication as the place where 2FA is managed, so check there while the old phone still gives you codes, and keep that phone until the new one works. With a Novaz iCloud backup or backup file, you restore your accounts on the new iPhone and the TicketSource codes keep working; without one, you'll set TicketSource up again there. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
TicketSource's help center doesn't describe a recovery route for a lost authenticator, what proof it asks for, or how long a reset takes. It also doesn't say whether an Administrator can reset 2FA for another user. The contact address the help center gives is support@ticketsource.com (TicketSource). Write from the email address on your user account and say you've lost access to your authenticator app.
If someone else in your organization is an Administrator, tell them too. They manage user accounts under Account > User Accounts (TicketSource). More in Lost the phone with your authenticator app?
