Pixieset 2FA: how to set up an authenticator app

Many photographers run their client galleries, website, Studio Manager bookings and print store from one Pixieset account. Two-factor authentication (2FA) is optional there, though Pixieset recommends it (Pixieset). There is only one kind: codes from an authenticator app. Pixieset doesn't send 2FA codes by text or email, and its support team can't recover them for you (Pixieset). So the backup codes you get at setup matter more than usual.

This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

How we checked this guide: the Pixieset steps come from Pixieset's own help center, including its screenshots, which we read on October 21, 2026. We haven't tested them on a Pixieset account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Turn on 2FA with an authenticator app

Pixieset's help article describes these steps (Pixieset):

1. From your Pixieset dashboard, click your Profile Icon in the top right corner, then Account.
2. Scroll down to Account Security and turn on the Two-Factor Authentication toggle.
3. A QR code appears. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If you're setting this up on the same iPhone, take a screenshot of the QR code and use Choose a photo instead. See scanning a QR code on the same iPhone.
4. Type the 6-digit code from Novaz into the Code field and click Verify Code.
5. Pixieset now shows your backup codes. Save them before you leave the page (more below).

Pixieset's help only mentions the QR code. It doesn't describe a text key you could type in by hand, so plan to scan. Its codes are 6 digits and change every 30 seconds, which is what Novaz expects.

Save your backup codes somewhere other than your phone

The list Pixieset shows after setup is your emergency way in. Each code works only once, and Pixieset asks you to keep them out of your Pixieset account and off your phone (Pixieset). That advice fits Novaz well: unless you've made a Novaz backup, its keys exist only on your iPhone, so if the phone is gone, a backup code is what gets you back in. Print the list or put it in a password manager you can open from another device. See 2FA backup codes.

Pixieset's help doesn't say whether you can view the codes again or generate a new set later.

When Pixieset asks for the code

Not at every sign-in. Pixieset asks for the authenticator code when you log in from a device or location it doesn't recognize (Pixieset).

Don't confuse it with the other code. Pixieset also has a login check of its own, separate from 2FA: on a new device or location it can email a verification code from info@pixieset.com, with the subject New login attempt to Pixieset (Pixieset). If the page wants an emailed code, look in your inbox. If it wants the 2FA code, open Novaz.

Pixieset's pages don't say whether 2FA also applies when you sign in with Continue with Google.

If Pixieset rejects your code

Pixieset's advice is to type the code without spaces or other characters, and to check whether your app has moved on to a new code. It says each code stays valid for 60 seconds (Pixieset).

If fresh codes still fail, check your iPhone's clock: Settings > General > Date & Time > Set Automatically. Novaz warns you when the clock is 15 seconds or more off. More causes are in Authenticator code not working?

Moving to a new iPhone

Pixieset doesn't describe a transfer. If you use Novaz's iCloud backup or keep a backup file, you can restore your accounts on the new iPhone instead (how to move to a new iPhone). Otherwise, use what Pixieset does document: turning 2FA off and on from the Account page. So, while you still have the old phone and are signed in on your computer:

1. Turn the Two-Factor Authentication toggle off (steps below).
2. Turn it on again and scan the new QR code with Novaz on the new iPhone.
3. Save the new list of backup codes that setup shows you.

Then remove Pixieset from Novaz on the old phone: open the account and tap Remove account.

If you lose your authenticator

Pixieset's help lists these options (Pixieset, Pixieset):

• Use a backup code at the code prompt. Each one works once.
• Use a device that's still signed in. If your Pixieset account is open in a browser somewhere, turn 2FA off from the Account page there, sign in on the other device, and turn 2FA back on afterwards.
• Contact the Pixieset Support Team. The help center points here when nothing else works, but it doesn't say what proof support asks for or how long it takes. Keep in mind that your 2FA codes "cannot be recovered by Pixieset Support" (Pixieset).

Pixieset also mentions restoring a cloud-synced authenticator on another device. With Novaz, that works if you turned on iCloud backup or kept a backup file: restore your accounts on the other iPhone. More in Lost the phone with your authenticator app?

Turning 2FA off

Click your Profile Icon, then Account. In Account Security, turn off the Two-Factor Authentication toggle, enter your Pixieset password, and click Confirm (Pixieset). Pixieset suggests deleting the old entry from your authenticator app too, so you don't end up with two Pixieset codes if you turn it on again. In Novaz, tap Remove account.

The same Account Security section lists every device signed in to your account, and you can log out any you don't recognize (Pixieset).

Official Pixieset help

• Setting up Two-Factor Authentication (2FA)
• Recovering your account if you can't log in
• Understanding Login Verification
• Changing your username and password or updating your profile