Sonix 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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Sonix is an automated transcription service, so your account holds your recordings and their transcripts. Two-factor authentication (2FA) is optional and open to every account. The only second factor Sonix offers is a six-digit code from an authenticator app, entered after your password (Sonix). There's no text-message option, and Sonix's help doesn't mention backup codes. Enterprise plans can also sign people in through single sign-on (SAML 2.0) with their company's identity provider.
Sonix's own pages disagree on which apps work. Its help article says Sonix "only supports Google Authenticator" (Sonix), while its security page, updated in October 2026, names Google Authenticator, Authy and 1Password as examples of apps you can use (Sonix). The setup is a standard QR code, which this guide scans with Authenticator App - Novaz on iPhone. Novaz isn't on either list, but any authenticator app that reads these codes works the same way.
How we checked this guide: the Sonix steps come from Sonix's own help center and security page, linked below, including the screenshots in the help article, which we read on October 21, 2026. We haven't tested them on a Sonix account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Check your email before you start
Sonix asks you to confirm two things before you turn on 2FA: that you receive its emails, and that a password reset works for your account (Sonix). Without backup codes, your email and Sonix Support are what stand between you and a locked account.
Turn on 2FA with an authenticator app
These steps follow Sonix's newest help article and its screenshots (Sonix):
- Sign in at the Sonix login page on a computer.
- Click your profile name in the top right corner, then My account.
- Under Account, click Two factor authentication. (The article's text spells it "Two-Factor Authentication".)
- Sonix shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If the QR code is on your iPhone's own screen, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
- Type the six-digit code from Novaz into Enter verification code below.
- Click Turn on two factor authentication.
Sonix's screenshot shows no setup key in text form next to the QR code, and its help doesn't mention one. Plan on scanning the code. If Sonix does show you a key, Novaz can take it through + > Enter key manually (What is a 2FA setup key?).
The older help article skips the menus and links straight to the setup page at my.sonix.ai/account/two_factor_setup/new (Sonix).
When Sonix asks for a code
The setup screen says that once 2FA is on, signing in takes your password and a code from your phone. Sonix's help adds that the code prompt comes up when you sign in from a device or browser it doesn't recognize (Sonix).
Sonix also lets you sign in with Google. Its pages don't say whether a Sonix code is asked for on top of a Google sign-in.
If Sonix rejects your code
Sonix's advice is to type the code soon after it appears, before it changes, and to make sure the phone's date and time are set automatically. Its help warns that repeated wrong or expired codes can lock you out, and says to contact Sonix Support if checking the code and the clock doesn't help (Sonix). Separately, five failed sign-in attempts lock a Sonix account for an hour, or until you unlock it from the email Sonix sends (Sonix).
On iPhone, the clock setting is Settings > General > Date & Time > Set Automatically. Novaz shows a warning when the clock is 15 seconds or more off. More causes are in Authenticator code not working?
Moving to a new phone
Sonix's help article treats the authenticator as tied to one device and describes a move only through Google Authenticator's own transfer feature (Sonix). With Novaz, the equivalent is iCloud backup or a backup file: restore your accounts on the new iPhone and the codes keep working. Without one, while the old phone still gives you codes, turn 2FA off in Sonix (see below), then turn it on again and scan the new QR code with the new phone. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
Sonix's help doesn't describe backup codes or a second method, so the route back in is Sonix Support. Its help says Support will turn off 2FA on your account and help you link it again, and you reach Support by email or through the chat box in the bottom right corner of the Sonix website (Sonix). Sonix doesn't say what proof of ownership it asks for or how long the reset takes.
More in Lost the phone with your authenticator app?
Turning 2FA off
Sonix doesn't recommend it, but you can switch 2FA off at any time: go back to the Two factor authentication section of your account settings and click Turn off Two Factor Authentication (Sonix). Then open the Sonix entry in Novaz and tap Remove account.
