Survicate 2FA: how to set up an authenticator app

Survicate is a survey and feedback tool, and your Survicate profile is what you sign in to at panel.survicate.com to build surveys and read the answers. Two-factor authentication (2FA) is optional and set per profile. Survicate's security page strongly recommends it but doesn't make it a requirement (Survicate). The method its help describes is an authenticator app. Survicate suggests Google Authenticator but says other authenticators can work too (Survicate).

The one thing to know before you start: Survicate hands you a single recovery code, and its help article says that code is the only way back into your profile if you lose the app. This guide uses Authenticator App - Novaz on iPhone, but any authenticator app works the same way.

How we checked this guide: the Survicate steps come from Survicate's own help center, linked below, which we read on October 21, 2026. We haven't tested them on a Survicate account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Turn on 2FA with an authenticator app

Survicate's help article, last updated March 23, 2026, describes these steps (Survicate):

1. Sign in to Survicate and go to Settings > Account Security.
2. Next to Two Factor Authentication, click Enable.
3. Survicate shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If you're looking at Survicate on the same iPhone, take a screenshot and tap +, then Choose a photo. See scanning a QR code on the same iPhone.
4. Type the code Novaz shows into Survicate and click Continue.
5. Once the code checks out, Survicate shows your recovery code. Save it somewhere safe, away from your phone (more on this below).
6. Click Enable to finish.

Survicate's article only talks about scanning the QR code. It doesn't mention a text key you could type instead. If the setup screen does offer one, in Novaz tap +, then Enter key manually, and paste it into Setup key. See What is a 2FA setup key?

Your one recovery code

Most services give you a list of backup codes. Survicate's help describes a single recovery code, and it flags the point with a warning: "recovery code is the only way to gain back access to your Survicate profile" (Survicate).

Keep it even if you back up Novaz. Without iCloud backup or a backup file, Novaz's keys exist only on your iPhone, so the recovery code is what gets you back in if the phone is lost. Store it in a password manager or write it down and keep the paper somewhere safe. Survicate's help doesn't say whether you can view or replace the code later, so treat the first copy as the one you've got. See 2FA backup codes.

If your organization uses SAML single sign-on, the recovery codes you get when an owner saves the SSO configuration are a separate thing. They let you get around SSO when the identity provider is unavailable (Survicate). They aren't your 2FA recovery code.

When Survicate asks for a code

After setup, Survicate asks for the authenticator code each time you sign in, after your password (Survicate). Its help doesn't mention a way to remember a trusted device.

If Survicate rejects your code

Survicate's help doesn't cover rejected codes. The most common cause is the iPhone's clock drifting: open Settings > General > Date & Time and turn on Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?

Changing phones

Survicate doesn't describe moving 2FA to a new phone. The route its help supports is to turn 2FA off while you can still sign in, then turn it on again and scan the new QR code with the new phone. Do this before you wipe or hand over the old iPhone, unless you have a Novaz iCloud backup or backup file: then you can restore your accounts on the new iPhone and keep the same codes. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

Use the recovery code (Survicate):

1. Go to the sign-in page at panel.survicate.com and enter your email and password.
2. On the next step, where Survicate asks for the authentication code, click Enter a recovery code.
3. Paste the recovery code. You're signed in and can then turn off 2FA.

After that, set 2FA up again with your new phone so you get a fresh recovery code.

Without the recovery code, Survicate's help offers no documented route back in. It doesn't describe an identity check or a reset by support for 2FA. The general contact on its help pages is chat or support@survicate.com, but whether they can help with a locked profile isn't stated. More in Lost the phone with your authenticator app?

Turning 2FA off

While you're signed in, go to Settings > Account Security and click Disable next to Two Factor Authentication. Survicate asks for a code from your authenticator app and for you to confirm (Survicate). Then open the Survicate entry in Novaz and tap Remove account.

Official Survicate help

• How to enable Two Factor authentication (2FA) on my profile?
• Application and infrastructure security
• Single Sign-On configuration