Unbounce 2FA: how to set up an authenticator app

Unbounce is the landing page builder that many marketers and agencies use for pages, popups and sticky bars, so one account can hold a whole team's campaigns and billing. Its two-factor authentication (2FA) is optional, and it has one method only: a code from an authenticator app on your phone. Unbounce says it chose an app over text messages because phone numbers can be spoofed (Unbounce). This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

How we checked this guide: the Unbounce steps come from Unbounce's own help center, linked below, which we read on October 21, 2026. The help center's web pages refused automated requests, so we read the same articles through the help center's public article feed on documentation.unbounce.com. We haven't tested the steps on an Unbounce account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Before you start

Two things are worth knowing first:

• There are no backup codes in Unbounce's help. Its 2FA article doesn't mention backup or recovery codes, or any second method. If you lose the phone, the documented way back in is Unbounce Support (see below).
• The setting sits next to Google sign-in. Unbounce also lets you link a Google account for single sign-on (SSO), on the same Sign-in and Security page (Unbounce). Unbounce's help doesn't say whether the authenticator code is also asked for when you sign in with Google.

Turn on 2FA with an authenticator app

Unbounce's 2FA article, last updated in September 2026, describes these steps (Unbounce):

1. In the Unbounce Builder, click your name in the top right corner and choose Account Management.
2. You land on the Sign-in and Security page. At the bottom, under Manage Authentications, click Set up Two Factor Authentication.
3. A Two Factor Authentication Set Up dialog opens with three steps, a QR code and a field for the code.
4. In Novaz, tap +, then Scan QR code, and point the camera at the QR code. If the dialog is on the same iPhone, take a screenshot, then tap + and Choose a photo. See scanning a QR code on the same iPhone.
5. If you can't scan it, the dialog also shows the key as text. Unbounce's screenshot caption calls it a "backup text code", but it's the setup key, not a backup code. In Novaz, tap +, then Enter key manually, type Unbounce as the Service and the text as the Setup key. See What is a 2FA setup key?
6. Type the 6-digit code from Novaz and click Verify Code.

When it worked, the Set up Two Factor Authentication button is replaced by a Revoke Access button.

Unbounce's help doesn't say how often its codes change. Scanning the QR code is the safer route, because the code carries the settings to your app.

When Unbounce asks for a code

After setup, Unbounce asks for the code from your app the next time you sign in, on a screen with an Authenticate button. If you tick Remember this browser for 14 days when you sign in, Unbounce skips the code on that computer for the next 14 days. Other computers still get asked (Unbounce, Unbounce).

That option is handy on your own computer. Leave it unticked on a shared one.

If Unbounce rejects your code

Unbounce's help has no advice for a rejected code. The usual cause is the iPhone's clock: open Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when the clock is 15 seconds or more off. Also make sure you're reading the Unbounce entry in Novaz, not another account. More in Authenticator code not working?

Changing phones

Unbounce's lost-phone advice is written for Google Authenticator and points to Google's own help. It doesn't describe a way to move 2FA to a new phone inside Unbounce. In Novaz, an iCloud backup or a backup file lets you restore the account on the new iPhone, so the codes keep working. Without one, keep the old phone working until the new one is set up. If you have an option to start over, it's the Revoke Access button on the Sign-in and Security page, but Unbounce's article doesn't explain what that button does beyond confirming 2FA is on. If you're unsure, ask Support before you hand in the old phone. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

Without backup codes, Unbounce Support is the way back. Its 2FA article says to have your billing details ready: Support can remove 2FA from your account once it has verified your account details (Unbounce). Unbounce doesn't say how long this takes.

You can reach Support by phone, by live chat inside the app, or through a support request form. Live chat and phone run Monday to Friday, 6 AM to 6 PM Pacific time. On weekends, use the form (Unbounce). The live chat steps start from inside the Unbounce app, so when you're locked out, the phone or the request form is the realistic route.

Worth doing now: note the billing details on your account, such as the name and card on file, somewhere you can reach without signing in to Unbounce. More in Lost the phone with your authenticator app? and 2FA backup codes.

Official Unbounce help

• Logging In With 2 Factor Authentication (2FA)
• Viewing & Updating Your Account Information
• Signing up & Logging in to the Unbounce Platform
• How Do I Contact the Support Team?