Wrike 2FA: how to set up an authenticator app

Wrike is a work management tool that teams use for projects, tasks and requests. Before you go looking for its two-factor setting, check your plan. Wrike lists 2-step verification as a feature of its Pinnacle and Apex plans (and the older Legacy Enterprise plan), not of Free, Team or Business (Wrike, Wrike, Wrike). If your company's account is on one of those top plans, you can turn it on for yourself, and an admin can make it mandatory for everyone.

There's only one kind of second step. Wrike uses codes from an authenticator app and says it doesn't support codes sent by text message (Wrike). This guide uses Authenticator App - Novaz on iPhone, but any app that makes time-based codes (TOTP) works the same way.

How we checked this guide: the Wrike steps come from Wrike's own help center and plan comparison page, linked below, which we read on October 21, 2026, partly through the help center's public article feed. We haven't tested them on a Wrike account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Before you start

• Google or other SSO sign-in: if you sign in to Wrike with Google or another single sign-on provider, the second step is handled by that provider, not by Wrike (Wrike).
• Several Wrike accounts on one email: turning it on in your profile turns it on for every Wrike account tied to that email address.

Turn on 2FA with an authenticator app

Wrike's help article describes these steps (Wrike):

1. Click your profile image in the sidebar, then choose Settings from the dropdown.
2. Profile opens. Scroll to the Password & 2-Step Verification section and click Enable.
3. A setup wizard starts. Enter your Wrike password and confirm that an authenticator app is installed on your phone.
4. Add Wrike to Novaz. If the wizard shows a QR code, tap +, then Scan QR code, and point the camera at it. If you're on the same iPhone, take a screenshot and tap +, then Choose a photo instead (how that works). If you're given a text key, tap +, then Enter key manually, and paste it into Setup key (about setup keys).
5. Type the 6-digit code from Novaz and click Verify.

Wrike's article doesn't show the wizard's QR code screen, and it doesn't say whether a text key is offered or what it's called. Its later sections call the same part of the profile Two Step Verification, so the heading on your screen may read either way.

Making it mandatory for the team

An account admin can require it for everyone: profile image, Settings, Security in the sidebar, then in the Two-step verification section select Obligatory for all users, click Save changes, then Confirm. Wrike suggests asking people to set it up on their own profiles first, since anyone who hasn't will be signed out and has to set it up right away. New members are asked to set it up when they accept their invitation (Wrike).

When Wrike asks for a code

You enter the code after your username and password. On that screen you can tick Remember this computer, which skips the code on that computer for 30 days. (Wrike).

Apps that can't show a code prompt use one-time passwords instead. With 2-step verification on, you can generate a 16-character password under One-Time Passwords in your profile. Each one is valid for 30 minutes, and admins on the top plans can turn the option off (Wrike). These aren't backup codes for signing in to Wrike itself.

No backup codes

Wrike's article doesn't mention backup or recovery codes. If you lose the iPhone and have no Novaz backup (iCloud backup or a backup file), your fallback is an account admin who can switch the feature off for you (below).

If Wrike rejects your code

Wrike's help doesn't cover wrong-code errors. Codes are based on the time, so check the iPhone's clock first: Settings > General > Date & Time > Set Automatically. Novaz warns you when the clock is 15 seconds or more off. More causes are in Authenticator code not working?

Changing phones

Wrike calls this reconfiguring. Install the authenticator app on the new phone first. Then go to your profile image, Settings, find the 2-step verification section on Profile, click Reconfigure, enter your password, click Continue and follow the wizard (Wrike). Do this while the old phone still works. If you've turned on iCloud backup or exported a backup file in Novaz, you can restore your accounts on the new iPhone instead and skip reconfiguring. Otherwise the new phone gets a fresh setup. See moving your authenticator to a new iPhone.

If you lose your authenticator

Wrike gives two routes, and both go through your account admins (Wrike):

• On the Wrike login page, click Lost your mobile device? and confirm sending a message that tells your admin you're locked out.
• Contact one of your account admins directly and ask them to turn 2-step verification off for you for a while.

Once you're back in, reconfigure it with your new phone. Wrike doesn't say how long this takes, since it depends on your admin. See also Lost the phone with your authenticator app?

Turning it off

When the whole account requires 2-step verification, you can't turn it off yourself. An admin goes to Settings, Users, picks you and clicks Off under the 2-step verification heading. In that case it's only temporary: Wrike asks you to set it up again the next time you sign in to your workspace (Wrike). Wrike's article doesn't describe the steps for switching off your own optional setup.

Official Wrike help

• 2-Step Verification
• One-Time Passwords
• Pinnacle
• Plans Comparison Table