Broadview Federal Credit Union 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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Broadview Federal Credit Union is the New York credit union that SEFCU and CAP COM became when they took the Broadview name in 2023 (Broadview). You reach your accounts through its online banking, Broadview Online, or the Broadview mobile app. Broadview lists multi-factor authentication among its online banking safeguards (Broadview), and you can add an authenticator app as your second factor from the security settings (Broadview). Its public pages don't say whether that's required or list the other verification methods. This guide uses Authenticator App - Novaz on iPhone, but any authenticator app works the same way.
How we checked this guide: the Broadview steps come from Broadview Federal Credit Union's own website, linked below, which we read on October 20, 2026. We haven't tested them on a Broadview account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Broadview's instructions are for personal accounts. Its business cash management service mentions separate security tokens (Broadview), which this guide doesn't cover.
Start on a computer
Broadview's guide tells you to "Scan the QR code (desktop only), or enter the code manually" (Broadview). So in the Broadview mobile app you won't get a QR code, only a key to type.
With Novaz, scanning is the safer route. A QR code carries the exact code settings, while a key typed by hand always gets 6-digit codes that change every 30 seconds. Broadview doesn't publish its code settings, so sign in on a computer and point your iPhone at the screen.
Turn on 2FA with an authenticator app
Broadview's how-to gives these steps (Broadview):
- Sign in to your Broadview account, ideally on a computer at broadviewfcu.com.
- Open your settings. On a computer, go to Help & Support, then Settings. In the mobile app, tap More at the bottom right.
- Select Security, then Two-Factor Authentication.
- Set 2FA APP to Enabled, then select Enroll.
- On a computer, Broadview shows a QR code. In Novaz, tap +, then Scan QR code, and hold the camera up to the screen.
- In the mobile app, or if scanning fails, Broadview gives you a key to type, with no special name. In Novaz, tap +, then Enter key manually. Type Broadview as the Service and the key as the Setup key. The Account field is optional. See What is a 2FA setup key?
Broadview's guide ends there and doesn't mention a confirmation code. If a box asks for one, type the current code from Novaz.
Novaz needs a typed key to be at least 16 characters long. If it won't accept the key from the mobile app, start again on a computer and scan the QR code.
Expect an email
Broadview sends an email whenever your password, email address or MFA information changes in Broadview Online (Broadview). One should arrive after you enroll. If you get one when you changed nothing, call Broadview right away. Its online banking agreement says the phone is the best way to limit losses when your login credentials may be compromised (Broadview).
No backup codes
Broadview's pages don't mention backup or recovery codes, or what other ways in remain once the app is enrolled. Novaz can keep a copy of its keys with iCloud backup or an exported backup file; without either, they exist only on your iPhone. Broadview's online banking agreement asks you to keep your email address current, under Settings in the mobile app (Broadview), so check it now.
If Broadview rejects your code
Broadview has no published advice on rejected authenticator codes. Start with the iPhone's clock: Settings > General > Date & Time > Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. If you typed the key and the codes have never worked, enroll again on a computer with the QR code.
Don't keep guessing. Broadview locks an account after a set number of failed sign-in attempts, and you then have to reset your password in Broadview Online (Broadview). It doesn't say whether wrong 2FA codes count toward that limit. More causes are in Authenticator code not working?
New phone, lost phone, or turning it off
Broadview's how-to doesn't explain how to move the authenticator to another phone, turn it off, or sign in without it. In Novaz, an iCloud backup or a backup file lets you restore your accounts on the new iPhone; without one, a new iPhone means enrolling again. Contact Broadview before you wipe or give away the old phone. See How to transfer your authenticator app to a new iPhone.
If you've lost the phone, reach Broadview by live chat, which runs 24/7 from the Let's Chat! bubble on its website, or call 800-727-3328, Monday to Friday 7 a.m. to 7 p.m. and Saturday 8 a.m. to 2 p.m. (Broadview). Call rather than send a secure message: the online banking agreement says Broadview won't act on messages about lost login credentials or temporary passwords until it has confirmed them by phone (Broadview). Broadview doesn't say what proof it asks for or how long a reset takes. More in Lost the phone with your authenticator app?
