Coinigy 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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Coinigy is a crypto trading and portfolio platform. You connect your exchange accounts to it with API keys, then chart, trade and track balances from one place. Coinigy never holds your funds, but your Coinigy account can place orders on every exchange you've linked, so it's worth protecting. Two-factor authentication (2FA) is optional. Coinigy's help supports it through an authenticator app, names Google Authenticator, and strongly encourages every user to turn it on (Coinigy). Its help pages don't mention text-message codes for signing in.
This guide uses Authenticator App - Novaz on iPhone. Novaz, or any other authenticator app, works the same way as the app Coinigy names.
How we checked this guide: the Coinigy steps come from Coinigy's own support center, linked below, which we read on October 24, 2026. The support site blocks automated visits, so we read its articles through the help center's own public article feed, and checked the setup article against an archived copy on web.archive.org from September 2025. We haven't tested the steps on a Coinigy account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Read this before you turn it on
Coinigy's help mentions no backup or recovery codes. If you lose your authenticator, the documented way back in is a reset by Coinigy support, and that reset has side effects. According to Coinigy, it forces a password reset at your next sign-in, turns off trading on all your active exchange API accounts, and deletes the API secrets for those exchanges (Coinigy). You would then need to create or re-enter API keys on each exchange. That makes keeping your authenticator safe more important here than on most services.
Turn on 2FA with an authenticator app
Coinigy's setup article dates from 2019 and describes an older layout (Coinigy):
- Sign in at coinigy.com in a web browser.
- Click the menu icon in the top right corner, then Settings, then My Account.
- Open the Two-Factor Authentication tab near the top of the page.
- Click Enable Two-Factor Authentication. Coinigy shows a QR code.
- In Novaz, tap +, then Scan QR code, and point the camera at the code. If you're on the same iPhone, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
- Type the code Novaz shows into the box labeled Authenticator Code, then click Enable next to it.
Coinigy's newer guide to its V2 layout, updated in September 2025, puts the setting somewhere else: click PROFILE at the top of the page, and pick Two Factor Authentication from the menu (Coinigy). Start there if you can't find the older path. The labels on the setup screen may also differ from the 2019 article.
The setup article doesn't mention a text key you could type instead of scanning, and it doesn't say how many digits the codes have or how often they change. Scanning the QR code is the safest choice, because it gives Novaz the right settings.
When Coinigy asks for a code
The help pages imply a code at sign-in: Coinigy's article on its mandatory password reset describes a message that can appear right after you enter your 2FA code while logging in. That message shows up if you haven't changed your password in the past three years (Coinigy). The help doesn't say whether Coinigy asks for a code anywhere else, such as for changes to API keys.
If Coinigy rejects your code
Coinigy's help doesn't cover rejected codes. The most common cause is a clock that's off. On iPhone, go to Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when the clock is 15 seconds or more off. For other causes, see Authenticator code not working?
Changing phones
Coinigy doesn't describe a way to move 2FA to a new phone. With a Novaz iCloud backup or backup file, you can restore your accounts on the new iPhone. Without one, keep the old phone working until the new one is set up. Coinigy's help doesn't document turning 2FA off yourself, so check the Two Factor Authentication page while you can still sign in to see whether it lets you remove and add the app again. If not, the only documented route is the support reset described above. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
Email support@coinigy.com and ask for a 2FA reset (Coinigy). Coinigy's help doesn't say what proof of ownership it asks for or how long a reset takes. Write from the email address on your Coinigy account.
After the reset, expect to:
- choose a new password the next time you sign in,
- find trading turned off on your linked exchange API accounts, and
- add the API secrets for each exchange again.
Because the reset removes API secrets, it's a good idea to keep a record of which exchanges you've linked. More general advice is in Lost the phone with your authenticator app?
