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Novaz AuthenticatorGET

Gleam 2FA: how to set up an authenticator app

By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5

On this page
  1. Where the setting is
  2. Turn on 2FA with an authenticator app
  3. Team members
  4. No word on backup codes
  5. If Gleam rejects your code
  6. New phone, lost phone, or turning it off
  7. Official Gleam help

Gleam is the platform businesses use to run giveaways, competitions, reward pages and email capture forms. This guide is about the account you sign in to as a Gleam customer to build and manage those campaigns, not about entering someone else's giveaway. Gleam's security page says it supports two-factor authentication (2FA) for customer login (Gleam). The only method its help describes is an authenticator app, and nothing on its pages says 2FA is required. We use Authenticator App - Novaz on iPhone below, but any authenticator app works the same way.

How we checked this guide: the Gleam steps come from Gleam's own FAQ and security pages, linked below, which we read on October 21, 2026. gleam.io blocked automated reading with a security check, so we read archived copies on web.archive.org: the 2FA article as captured in May 2025 (Gleam marks it updated May 4, 2025) the security page as captured in June 2026, and Gleam's account FAQ list, which still included the 2FA article in May 2026. We haven't tested the steps on a Gleam account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Where the setting is

There's no separate security page in Gleam's dashboard to hunt for. The switch is your 2FA status, shown in your User settings, and you open those by clicking your own Name in the sidebar (Gleam).

Turn on 2FA with an authenticator app

Gleam's FAQ gives these steps (Gleam):

  1. Sign in to Gleam. In the sidebar, click your Name to open your User settings.
  2. Click your 2FA status.
  3. Gleam shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If the QR code is on the same iPhone, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
  4. Enter your Gleam password and the current code from Novaz.
  5. Click Enable.

Gleam names Google Authenticator and Authy as examples, but any app that reads a standard QR code will do. Its article doesn't mention a text key you can type instead of scanning, so plan on using the QR code. If Gleam does show a key, add it in Novaz with +, then Enter key manually, and paste it into Setup key. See What is a 2FA setup key?

Have your password ready before you start. Step 4 asks for it together with the code, so a password manager that fills it in saves you a race against the 30-second timer.

Team members

Gleam team members are separate users with their own login details, invited by the account's Admin (Gleam). The 2FA switch is in User settings, so it appears to belong to each login rather than to the whole account. Gleam's pages don't say whether an Admin can require it for the team.

No word on backup codes

Gleam's 2FA article stops at Enable. It doesn't mention backup or recovery codes, a second method, or remembered devices. If Gleam shows you any codes during setup, save them somewhere away from your phone. Unless you have a Novaz backup, its keys are only on that iPhone. See 2FA backup codes.

If Gleam rejects your code

Gleam's help doesn't cover rejected codes. The common cause is the iPhone's clock: go to Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when the clock is 15 seconds or more off. More causes are in Authenticator code not working?

New phone, lost phone, or turning it off

Gleam's FAQ doesn't describe how to move 2FA to a new phone, how to turn it off, or how to get back in without your authenticator. Its help pages point to Gleam's contact page for anything they don't answer (Gleam). Gleam doesn't say what proof it asks for or how long a reset takes.

That makes a Novaz backup worth having when you switch iPhones: with iCloud backup or a backup file, you restore your accounts on the new iPhone and Gleam's codes keep working. Without one, the order of steps matters, so while you can still sign in, open your 2FA status again and see whether Gleam lets you set up the new phone before you wipe the old one. See How to transfer your authenticator app to a new iPhone and Lost the phone with your authenticator app?

Official Gleam help

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