Bokio 2FA: how to set up an authenticator app

Bokio is the Swedish accounting service many small businesses use for bookkeeping, invoicing, payroll and banking. Its optional two-factor authentication (2FA) uses a code from a standard authenticator app, such as Google Authenticator (Bokio). There's one condition to check first: it's only for accounts that sign in with a password. This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

How we checked this guide: the Bokio steps come from Bokio's own Swedish help center and the screenshots in it, linked below, which we read on October 24, 2026. We haven't tested them on a Bokio account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

First: do you sign in with BankID?

If you already sign in to Bokio with BankID, you can't add an authenticator app on top. Bokio's 2FA page says the option is only for customers who sign in with a password (Bokio).

That rules out everyone with a Bokio Företagskonto (the business bank account), which requires BankID sign-in for as long as it's open. Accounts created with BankID can't turn it off at all (Bokio). In those cases BankID already protects your sign-in.

Turn on 2FA with an authenticator app

These are Bokio's Swedish labels. You can switch to English with Ditt namn > Change language (Bokio), but the help doesn't show the English labels.

1. Sign in to Bokio with your email address and password.
2. Select Inställningar (Settings) in the menu on the left.
3. Scroll to the bottom, to the section Ditt konto (Your account), and select 2-faktor-autentisering (Bokio, Bokio).
4. Follow the steps on screen to link your app. Bokio's help doesn't picture this part. If it shows a QR code, open Novaz, tap +, then Scan QR code, and point the camera at it. If the QR code is on the same iPhone, take a screenshot and use Choose a photo (see scanning a QR code on the same iPhone).
5. If you have a key to type instead, tap +, then Enter key manually in Novaz. Type "Bokio" as the Service and the key as the Setup key. See What is a 2FA setup key?
6. Save the backup key Bokio gives you (next section). When it's done, the setting shows Aktiverad (Activated).

Bokio doesn't say how many digits its codes have or how often they change, so scan a QR code if you get one: it passes those settings to the app.

Keep the backup key safe

When you turn on 2FA, Bokio gives you a backup key, shown on a screen titled Din säkerhetskod (Your security code) with a Fortsätt (Continue) button. It's the only way back in that Bokio's 2FA page describes if you lose your phone. To recover, you enter that code into an authenticator app, which then makes codes for Bokio again (Bokio).

So this backup key works like a setup key. With Novaz, you'd add it with Enter key manually. That also means anyone who has it can make your codes, so keep it as carefully as your password.

Bokio suggests printing it and keeping it with your passport, or in a safe. A cloud drive is fine too, it says, if that account is well protected. Without a Novaz backup, its keys exist only on your iPhone, so this key is your backup. More in 2FA backup codes.

Signing in afterwards

After your email and password, Bokio asks for the code from Novaz (Bokio). Its help doesn't mention trusted devices.

If Bokio rejects your code

Bokio's help doesn't cover this. The usual cause is the iPhone's clock: open Settings > General > Date & Time and turn on Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?

If you change your email address

Your 2FA keeps working after you change the email address on your Bokio account, but your authenticator app will still show the old address. Bokio's fix is to turn 2FA off before you change the address and turn it on again afterwards (Bokio). In Novaz, remove the old Bokio entry (Remove account) once the new one works.

Changing phones

Bokio doesn't describe a phone change, but two things it does describe cover it: turning 2FA off and on again, or entering your backup key in the new phone's app. If you have a Novaz iCloud backup or backup file, you can restore your accounts on the new iPhone instead. Without one, do this before you give up the old phone. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

Enter your backup key in an authenticator app and you'll get working codes again. Without that key, Bokio warns, a lost phone means a lost account (Bokio).

Bokio's help doesn't describe a support process for resetting 2FA, what proof it would ask for, or how long it would take. For sign-in problems in general, its help points to support@bokio.se (Bokio). More in Lost the phone with your authenticator app?

Turning 2FA off

Go back to Inställningar > 2-faktor-autentisering and select Avaktivera (Deactivate). Bokio asks for your password and a code from the app, so you can only turn it off while you can still sign in (Bokio).

Official Bokio help

These pages are in Swedish.

• Tvåfaktor-autentisering med Bokio
• Hur ändrar jag min registrerade e-postadress?
• Fem steg för att komma igång med Bokio
• Aktivera Bank-ID
• Byta språk i Bokio
• Glömt lösenord