Eneba 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
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Eneba is a marketplace for game keys, gift cards, top-ups and subscriptions. Two-factor authentication (2FA) on Eneba is optional, and once it's on, you type a code from an authenticator app each time you log in (Eneba).
Eneba's documentation says where the setting is but doesn't walk through the setup screens. This guide covers what Eneba does say, what it leaves out, and the recovery route, which needs a bank screenshot. We use Authenticator App - Novaz on iPhone in the steps. Any authenticator app works the same way.
How we checked this guide: the Eneba details come from Eneba's own support pages, linked below, which we read on October 21, 2026. We haven't tested them on an Eneba account, and Eneba's help doesn't name the buttons on the setup screens, so what you see may differ. The Novaz steps are checked against the app, version 1.0.5.
What Eneba's help says, and what it doesn't
Eneba's 2FA article says there are two ways to use 2FA, but it only describes one: an authenticator app. It doesn't name the second method (Eneba).
The article names a few apps for Android and iOS as suggestions, not requirements. Eneba's page on SMS problems also recommends a mobile authentication app as a more dependable option than text messages (Eneba). More in Authenticator app vs. SMS.
What the help pages don't cover:
- the exact labels on the setup screens, or whether Eneba shows a QR code, a text key, or both;
- how many digits the codes have or how often they change;
- backup or recovery codes;
- whether you're asked for a code when you sign in through a linked account such as Steam or Facebook, which Eneba lets you connect under Connected apps (Eneba).
Turn on 2FA with an authenticator app
- Log in to your Eneba account in a browser.
- Open the 2FA page of your account panel at my.eneba.com/2fa. Eneba says this is where you turn 2FA on or off and edit the apps you use for it (Eneba).
- Start adding an authenticator app and follow the prompts.
- If Eneba shows a QR code, open Novaz, tap +, then Scan QR code, and point the camera at the code. If the code is on the iPhone you're holding, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
- If Eneba shows a text key instead, tap +, then Enter key manually in Novaz. Fill in Service (for example, Eneba), Account if you like, and paste the key into Setup key. See What is a 2FA setup key?
- Type the current code from Novaz on Eneba's page to finish.
Because Eneba doesn't say how its codes are set up, scan the QR code when you can. A QR code tells Novaz the code length and interval. A key typed by hand always makes 6-digit codes that change every 30 seconds. After you add the account, tap it in Novaz and check Details if you want to see the Interval.
Before you rely on it
Eneba's help doesn't mention backup codes. If the setup screen offers any, save them somewhere other than your phone. Unless you back up Novaz with iCloud backup or Export to file…, its keys exist only on your iPhone, and backup codes would be your only spare way in. If none are offered, the support route below is what you'd fall back on, so it helps to have the right proof ready.
You can also watch for break-in attempts. Your account's Login history panel lists the date and time, IP address, country and browser of each login, and Eneba asks you to contact support if something looks wrong (Eneba).
If Eneba rejects your code
Eneba's help pages don't cover rejected authenticator codes. Most of the time the iPhone's clock is off. Open Settings > General > Date & Time and turn on Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?
Changing phones
Eneba's 2FA page lets you edit the apps and devices you use for 2FA, but its help doesn't explain how to swap to a new phone. The safe order is to do it while the old phone still works: log in, go to the 2FA page, and either replace the authenticator or turn 2FA off and set it up again on the new phone. If you have a Novaz iCloud backup or backup file, you can restore it on the new phone instead and keep your current Eneba codes. Without one, the new phone needs a fresh setup. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
If you can't get a code, Eneba support can remove 2FA from your account. Create a support ticket and include (Eneba):
- details from your Eneba account, such as your name, address and phone number;
- a screenshot of the payment confirmation, taken in your bank's app or website, for one of your earlier Eneba orders.
Support reviews the request and then removes 2FA. Eneba doesn't say how long this takes. If you've never bought anything on Eneba, the page doesn't say what proof to send instead, so mention that in your ticket.
Once you're back in, set 2FA up again with your new phone. More in Lost the phone with your authenticator app?
Turning 2FA off
Eneba says you can turn 2FA off from the same 2FA page in your account panel (Eneba). It doesn't describe the steps. Afterwards, open the Eneba entry in Novaz and tap Remove account, since its codes no longer do anything.
