CoinGate 2FA: how to set up an authenticator app

CoinGate is a crypto payment processor: merchants use it to accept cryptocurrency, send payouts and withdraw their balance. Your two-factor authentication (2FA) lives on your personal CoinGate account, the login that also gives you access to any business accounts you belong to (CoinGate). The only method CoinGate's help describes is an authenticator app. The part to plan for is losing it: CoinGate won't switch 2FA off just because you ask, and a reset involves identity checks and a waiting period. This guide uses Authenticator App - Novaz on iPhone, but any authenticator app works the same way.

How we checked this guide: the CoinGate steps come from CoinGate's own help center, linked below, which we read on October 21, 2026. The article pages refused our automated requests, so we read the same articles through the help center's public article feed on support.coingate.com, and compared an archived 2023 copy of the setup article on web.archive.org. We haven't tested the steps on a CoinGate account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Turn on 2FA with an authenticator app

CoinGate's setup article, updated in September 2026, gives these steps (CoinGate):

1. Log in to your CoinGate account.
2. Go to Settings > Security.
3. In the Two-Factor Authentication section, click Enable 2FA.
4. CoinGate shows a QR code. In Novaz, tap +, then Scan QR code, and point the camera at it. If the QR code is on the same iPhone, take a screenshot, tap +, then Choose a photo. See scanning a QR code on the same iPhone.
5. If you can't scan it, CoinGate lets you enter the code manually instead. Its help doesn't give that code a name. In Novaz, tap +, then Enter key manually, fill in Service (for example, CoinGate) and paste the code as the Setup key. See What is a 2FA setup key?
6. Type the 6-digit code from Novaz into CoinGate to confirm.

CoinGate's pages don't use the same labels everywhere. The article on turning 2FA off calls the menu Account settings > Security and describes a toggle rather than a button (CoinGate). The 2023 copy of the setup article also had you toggle a switch, type the code into a Verification Code field and click Enable.

CoinGate's help doesn't say how often its codes change. Scanning the QR code is the safer choice, because the code carries those settings to Novaz.

Save any recovery codes CoinGate shows you

The pages don't agree here. The setup article doesn't mention backup codes at all. The lost-device article says you were given backup or recovery codes when you turned on 2FA, and that one of them lets you log in and set up 2FA on a new phone without contacting support (CoinGate).

So during setup, watch for recovery codes and save them if they appear. Keep them in a password manager or on paper, away from your iPhone. Without a Novaz backup (iCloud backup or a backup file), the keys exist only on your iPhone, so these codes are your way back in. More in 2FA backup codes.

When CoinGate asks for a code

Once 2FA is on, CoinGate asks for a code each time you log in. It also asks for one for sensitive actions, such as changing security settings or approving withdrawals (CoinGate). Its withdrawal guide adds that some withdrawals need confirmation by email or 2FA (CoinGate). Confirming a batch payout requires 2FA, according to the article on 4-eye approval (CoinGate).

If CoinGate rejects your code

CoinGate's help doesn't cover rejected codes. The most common cause is the iPhone's clock. Open Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when the clock is 15 seconds or more off. Other causes are in Authenticator code not working?

Moving to a new iPhone

CoinGate's advice is to keep the old setup until the new one works. Log in, turn 2FA off, then turn it on again and scan the new QR code with the app on your new phone (CoinGate). Turning it off needs a code from your current app, so do it before you give up the old iPhone. If you have a Novaz iCloud backup or backup file, you can restore your accounts on the new iPhone instead. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

First look for your recovery codes, if you saved any. With one, you can get back in and set up 2FA on a new phone yourself.

Without them, email CoinGate support (support@coingate.com) from the email address registered to your account, with the subject line "I want to reset my 2FA" (CoinGate). Expect checks before anything changes:

• CoinGate first confirms that you own the account, and you may be asked to verify your identity.
• After that, there's a waiting period before the reset takes effect. CoinGate doesn't say how long it is.

This route depends on your email, so CoinGate's security tips suggest protecting that mailbox with 2FA too (CoinGate). More in Lost the phone with your authenticator app?

Turning 2FA off

While you still have your app, go to Account settings > Security, switch off the toggle in the Two-factor authentication section, and confirm with a 6-digit code from the app (CoinGate). If you're done with CoinGate on this phone, open the account in Novaz and tap Remove account.

Official CoinGate help

• How do I set up 2-factor authentication (2FA) on my account?
• I have lost my 2FA device, what should I do?
• How to disable two factor authentication (2FA)?
• How can I make my account more secure?
• Business and personal accounts: what is the difference?
• How to Withdraw Funds from Your CoinGate Account
• 4-Eye approval for payouts