CAPCOM ID 2FA: how to set up an authenticator app

CAPCOM ID is the single account Capcom uses across its games and web services, including Buckler's Boot Camp for Street Fighter 6, the Resident Evil Portal and Capcom Town (CAPCOM ID). Two-factor authentication (2FA) is optional. Once it's on, logging in takes a code from an authenticator app as well as your email and password. That app is the only method Capcom's help describes, with Google Authenticator and Microsoft Authenticator as examples (CAPCOM ID). Its pages don't mention remembering trusted devices.

Two things stand out: you get one recovery code rather than a list, and Capcom wants 2FA switched off before you change phones. This guide uses Authenticator App - Novaz on iPhone, but any authenticator app works the same way.

How we checked this guide: the CAPCOM ID steps come from CAPCOM ID's own support FAQ, guide and home-page announcements, linked below, which we read on October 20, 2026. They say where the setting is but don't walk through the setup screens. We haven't tested them on a CAPCOM ID account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Turn on 2FA with an authenticator app

Capcom's FAQ puts the setting on your Account Page but doesn't name the button or show the screens. It does ask you to install the authenticator app first (CAPCOM ID).

1. Log in at cid.capcom.com with your email address and password. The Account Page opens as soon as you're in (CAPCOM ID).
2. Look for two-factor authentication on the Account Page and start the setup.
3. If CAPCOM ID shows a QR code, open Novaz, tap +, then Scan QR code, and aim the camera at it. If the code is on the same iPhone, screenshot it and tap +, then Choose a photo. See scanning a QR code on the same iPhone.
4. If the page offers a key to type instead, tap +, then Enter key manually, and fill in Service, Account (optional) and Setup key. Capcom's help doesn't say whether such a key is shown. See What is a 2FA setup key?
5. Complete whatever the page asks for next. Capcom's help doesn't describe those prompts.
6. Store the recovery code CAPCOM ID gives you. Capcom issues one when you set up 2FA (CAPCOM ID).

Capcom doesn't publish its code length or interval, so scan if you can: a QR code carries those settings into Novaz, while a typed key always gives 6 digits every 30 seconds.

One recovery code, replaced after use

Capcom's only word on backups is an April 2023 maintenance notice on its home page. The recovery code lets you log in without your device. You get it at setup, and a new one is issued after you use the old one (CAPCOM ID), so save each replacement right away.

That maintenance also reissued every recovery code and retired the old ones, showing the new code at the next login. If CAPCOM ID shows you a recovery code you didn't expect, replace the one you've stored.

Unless you back up Novaz with iCloud backup or a backup file, its keys exist only on your iPhone, so this recovery code matters. Keep it on paper or in a password manager, away from that phone. More in 2FA backup codes.

If CAPCOM ID rejects your code

Capcom offers no advice on rejected codes. Check your iPhone's clock first: Settings > General > Date & Time > Set Automatically. Novaz shows a warning once the clock drifts 15 seconds or more. Other causes are in Authenticator code not working?

Changing phones: turn 2FA off first

Capcom's rule: cancel two-factor authentication from your Account Page while you still have the current device, then set it up again on the new one. Skip that, and Capcom warns "you will not be able to log in on your new device" (CAPCOM ID).

A Novaz iCloud backup or backup file lets you restore your accounts on the new iPhone, so the same codes keep working. Without one, follow Capcom's rule and keep the old phone until the new one works. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

Sign in with your recovery code (CAPCOM ID). Then cancel 2FA, set it up again on your new phone, and save the new recovery code.

Without that code, Capcom's pages describe no 2FA reset. What's left is the CAPCOM ID inquiry form (CAPCOM ID):

• Pick CAPCOM ID as the service and Other as the category (the only other one is for platform linking).
• If you can't log in, give a contact email. Support won't tell you which address is registered, so find it in old CAPCOM ID emails (CAPCOM ID).
• Support works only in Japanese or English, and Capcom says not every inquiry gets an answer.

Capcom doesn't say what proof it asks for or how long a reply takes. More in Lost the phone with your authenticator app?

Turning 2FA off

Capcom calls this canceling two-factor authentication, done from your Account Page (CAPCOM ID). Its help doesn't say what you'll need to confirm. Afterwards, open the CAPCOM ID entry in Novaz and tap Remove account.

Official CAPCOM ID help

• CAPCOM ID | Support (FAQ: Two-Factor Authentication)
• CAPCOM ID | Guide
• CAPCOM ID | A Unified Account for Capcom's Games and Web Services (maintenance notice of April 3, 2023)
• CAPCOM ID | Inquiries - Submit a Question