Batch 2FA: how to set up an authenticator app

Batch is a customer engagement platform: marketing and product teams use its dashboard to send push notifications, emails, SMS and in-app messages. Two-factor authentication (2FA) on your Batch account protects that dashboard. Each team member turns it on for themselves, and it works with any authenticator app that reads a QR code (Batch). This guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.

One thing sets Batch apart: its documentation says your recovery codes are the only way to restore access if you lose your authenticator (Batch). Treat them as seriously as the app itself.

How we checked this guide: the Batch steps come from Batch's own documentation, including its screenshots, linked below, which we read on October 21, 2026. We haven't tested them on a Batch account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.

Before you start: SSO accounts

If your company signs in to Batch through Single Sign-On, you won't find these settings. The Security page shows "Your security settings are managed by your organization" instead, and your identity provider handles sign-in (Batch). Ask whoever runs your company's sign-in.

Turn on 2FA with an authenticator app

These steps follow Batch's 2FA article and its screenshots of the Customer Engagement Platform (Batch):

1. Sign in to the Batch dashboard. Open the menu in the top-right corner (your initials) and choose Security. In the older Mobile Engagement Platform, the account menu is in the bottom-left corner instead (Batch).
2. In the Two-factor authentication (2FA) section, click Enable 2FA. Batch's article text calls the button Enable; the screenshot shows the longer label.
3. A window titled Enable two-factor authentication opens with a QR code under Scan this QR Code. In Novaz, tap +, then Scan QR code, and point the camera at it. If the QR code is on the same iPhone, take a screenshot and use Choose a photo. See scanning a QR code on the same iPhone.
4. Under Enter your verification code, type the 6-digit code Novaz shows for Batch.
5. Batch then gives you a list of recovery codes (Batch). Print them or save them somewhere other than your iPhone before you close the window.

Batch's pages don't mention a text key you can type instead of scanning, so plan to scan the QR code. If your setup window does offer a key, in Novaz tap +, then Enter key manually, and paste it as the Setup key. See What is a 2FA setup key?

Batch's article suggests Authy for its backup options and lists Duo Mobile, Google Authenticator and Microsoft Authenticator as alternatives, while saying the list isn't complete.

Your recovery codes are the backup

If the phone is gone and you have no Novaz backup, the recovery codes Batch gives you are what gets you back in. Keep them in a password manager or on paper, away from the phone. Batch's documentation doesn't say how many codes you get, whether each works once, or whether you can make a new set. More in 2FA backup codes.

When Batch asks for a code

Batch asks for a code each time you sign in, after your password (Batch). The sign-in screen titled Two-factor auth has a Use a recovery code link and a checkbox to trust the device. In Batch's screenshot, that checkbox skips the code on that device for 3 months (Batch).

Administrators may see a prompt more often. Batch requires multi-factor authentication for sensitive actions such as inviting a user or changing permissions, and falls back to your password if your company has no MFA method set up (Batch). On the Manage team page, the Authentication column shows 2FA next to members who have turned it on, so an admin can see who still hasn't.

If Batch rejects your code

Batch's documentation doesn't cover rejected codes. The usual cause is the iPhone's clock: open Settings > General > Date & Time and turn on Set Automatically. Novaz warns you when your clock is 15 seconds or more off. Other causes are in Authenticator code not working?

Changing phones

Batch doesn't describe moving 2FA to a new phone. Its settings page says you can turn 2FA on and off from the same Security section, so the safe order is: while the old phone still works, sign in, turn 2FA off, then turn it on again and scan the new QR code with the new phone. If you have Novaz's iCloud backup or a backup file, restoring your accounts on the new iPhone does the job without that. See How to transfer your authenticator app to a new iPhone.

If you lose your authenticator

On the sign-in screen, choose Use a recovery code and enter one of the codes you saved. Batch's documentation describes no other route: no text-message fallback, and no support process for resetting 2FA. The general contact it lists for account requests is support@batch.com (Batch), but no page says Support can switch off 2FA or what proof it would ask for. If you belong to a company account, tell your Batch administrator too. More in Lost the phone with your authenticator app?

Official Batch help

• How to secure your account using two-factor authentication (2FA)?
• Account Settings & Security
• Account Settings (Mobile Engagement Platform)
• Manage Team