Accelo 2FA: how to set up an authenticator app
By the Novaz team · Updated October 29, 2026
Novaz steps checked against version 1.0.5
On this page
Accelo is software that agencies, consultancies and IT firms use to run client work: sales, projects, time tracking and billing. Each company has its own Accelo deployment, and every person in it signs in with their own user account. Two-factor authentication (2FA) belongs to that personal account. Accelo's help says each user has to turn it on and set it up for themselves, so an admin can't do it for the whole team (Accelo).
Accelo's help describes one way to get codes: a QR code that you scan into an authenticator app. It names Google Authenticator, but the codes are standard time-based codes, so this guide uses Authenticator App - Novaz on iPhone. Any authenticator app works the same way.
How we checked this guide: the Accelo steps come from Accelo's own help site, including the screenshots in its two-factor FAQ, linked below, which we read on October 21, 2026. That FAQ is dated June 2024. We haven't tested the steps on an Accelo account, so a label may differ slightly. The Novaz steps are checked against the app, version 1.0.5.
Turn on 2FA with an authenticator app
Accelo's FAQ describes these steps (Accelo):
- Log in to Accelo. Click your user icon (your initial or name in the top right corner), then Preferences.
- Scroll down to the Two Factor Authentication section and click Configure.
- Accelo shows a QR code with numbered instructions. In Novaz, tap +, then Scan QR code, and point the camera at the screen. If the QR code is on the same iPhone, take a screenshot and use Choose a photo instead. See scanning a QR code on the same iPhone.
- Type the code that Novaz shows into the field in step 2 of Accelo's instructions, then click Add Two Factor.
- Step 3 of the same screen has instructions for Recovery PINs. Follow them and keep the PINs somewhere safe (more below).
Accelo's FAQ doesn't mention a text key to type instead of scanning, and it says the codes refresh roughly every 20 seconds. A key typed into Novaz by hand always gets 30-second codes, so scan the QR code: it carries Accelo's own code settings. If your screen does offer a key, the setup key guide explains how to use it.
The Preferences page is personal. Accelo's user preferences guide says only the user can change these settings, and it describes the two-factor section as highly recommended (Accelo).
What admins see
Once a user has turned it on, the deployment's user list shows it. In the FAQ's screenshot, a green shield next to that user reads Two Factor Auth Enabled when you point at it (Accelo). That's a quick way for an admin to check who on the team has set it up.
Signing in afterwards
From your next login, Accelo asks for your username and password as usual, then shows a second screen. Open Novaz, type the current code and click Login (Accelo). The FAQ doesn't describe a way to remember a trusted computer.
If your company signs in to Accelo through SAML single sign-on, Accelo's SAML guide covers the connection to your identity provider but doesn't say how that interacts with Accelo's own two-factor setting (Accelo).
Keep your recovery PINs
Recovery PINs are Accelo's backup for the day you can't reach your phone. Each one works once, and Accelo tells you to make a fresh set before you run out (Accelo). Keep track of how many you've used.
Novaz keeps its keys on your iPhone unless you turn on iCloud backup or export a backup file. Without a Novaz backup, these PINs are your only way back in if that iPhone is lost, so store them in a password manager or on paper, away from the phone. See 2FA backup codes.
If Accelo rejects your code
Accelo's help has no advice on rejected codes. Check that you're typing the newest code from Novaz, then check your iPhone's clock: Settings > General > Date & Time > Set Automatically. Novaz also warns you when the clock is 15 seconds or more off. If you typed a key by hand rather than scanning the QR code, remove the account in Novaz and set it up again with the QR code. More causes are in Authenticator code not working?
Changing phones
Accelo's help doesn't describe a phone switch. What it does say is that if you remove two-factor authentication and turn it on again, the codes on your phone stop working and you have to add Accelo to your authenticator app again (Accelo). So, while you can still sign in, remove it, click Configure again, and scan the new QR code with the new phone. If you have a Novaz iCloud backup or backup file, you can skip this and restore the account on the new iPhone instead. See How to transfer your authenticator app to a new iPhone.
If you lose your authenticator
Sign in with one of your recovery PINs, then go back to Preferences and set up two-factor authentication again on a phone you have. Accelo's help doesn't say what happens if you've lost the PINs as well, whether an admin in your deployment can reset it, or what proof Accelo support would ask for. If you're stuck, ask whoever runs Accelo at your company, or Accelo's support team. More in Lost the phone with your authenticator app?
Turning 2FA off
Open the two-factor configuration screen from Preferences. At the bottom, click Remove Two-Factor Authentication. Accelo then stops asking for a code at login (Accelo). In Novaz, open the Accelo entry and tap Remove account, since that key won't work again.
